IELTS Listening Exam

IELTS Practice Tests Plus Volume 3

75

Oh, excuse me, I wonder if you’d have the time to take part in some market research?

Umm … What’s it about?

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About this club and your experiences and opinions about being a member. It’ll take less than five minutes.

Oh … OK then … as long as it’s quick.

Can I start by taking your name?

It’s Selina Thompson.

Is that T-H-O-M-P-S-O-N?

Yes.

Great, thanks … And what do you do for a living?

Well, I’m an accountant but I’m between jobs at the moment.

I understand, but that’s the job I’ll put down on the form. And would you mind my asking which age group you fall into? Below thirty, thirty-one to fifty and above.

Over fifty … I think we can safely say.

Great, thanks. And which type of membership do you have?

Sorry, I’m not sure what you mean? Do you mean how long … ?

No, is it a single person membership … ?

Oh right … no, it’s a family membership.

Thanks and how long have you been a member?

Oh … let me see … I was certainly here five years ago … and it was probably two to three years more than that …

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Shall I put down eight?

I remember now … it’s nine … definitely … sorry.

No problem … I’ve got that. And the last question in this first part is, what brought you to the club?

Sorry … ?

How did you find out about the club? Did you see any ads?

Woman: Well, I did actually but I have to say I wasn’t really attracted to the club because of that. It was through word of mouth.

Man: So you were recommended by a friend?

Woman: Actually my doctor … I’d been suffering from high blood pressure and he said the club was very supportive of people with that condition, so I signed up.

Man: Great … thanks.

Now for the second part of the form I want to ask a bit more about your experience of the club.

Sure.

How often would you say you use the club … ?

It varies enormously depending on how busy I am.

Of course … but on average … per month?

I’d say it averages out at twice a week.

OK, so eight on average.

Yeah. And four of those are aqua-aerobics classes.

That leads me to the next question … would you say the swimming pool is the facility you make most use of?

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Fair to say that … yeah.

Right, thanks … And are there any facilities you don’t use?

One area I realise I’ve never used is the tennis courts … and there’s one simple reason for that …

You don’t play tennis?

Actually, I’m not bad at it … it’s that I’m not happy having to pay extra … for that privilege.

I’ve made a note of that … thanks. Now in the last section are there any suggestions or recommendations you have for improvements to the club?

Only about health and fitness?

Anything at all …

Well, I’d like to see more social events … it isn’t just a question of getting together for games or classes but other things, you know.

Yes, sure.

And another thing that I was thinking when I had my yoga class in the gym last night – we were all sweltering in the heat – was that I think they should put in … you know … air conditioning.

That’s exactly what I mean. The rooms are really light and well designed but they do need proper installations.

Sure … well I’ve made a note of that …

Good.

… so is there anything else you’d like to suggest … about quality of service, for example?

Oh, everyone’s very nice here … they couldn’t be more friendly and helpful … oh but I tell you what … it’s a shame the restaurant isn’t open in the evening on Saturday … and Sunday as well for that matter.

So … the club should …

… open it later on those days.

OK . well thank you very much, that’s all the questions .

Watch more: IELTS Listening Questions and Answers – Actual Exam in some regions on 30 October 2021

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